Privacy Policy

1. Introduction

Aldanca Taxis (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website (aldancataxis.com), book our services or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Aldanca Taxis is the data controller responsible for your personal data.

2. Data Controller

Aldanca Taxis
Christchurch, Dorset, United Kingdom
Email: david@aldancataxis.com
Phone: 07969 353484

3. Information We Collect

We may collect and process the following personal data:

3.1 Information you provide directly

• Identity data: first name, last name
• Contact data: email address, telephone number
• Journey data: pickup address, destination address, date and time of travel, number of passengers, luggage requirements, journey type
• Communication data: any additional notes or special requirements you include in your booking request

3.2 Information collected automatically

• Technical data: IP address, browser type and version, device type, operating system
• Usage data: pages visited, time spent on pages, navigation paths

4. How We Use Your Information

We use your personal data for the following purposes, each with a lawful basis under UK GDPR:

• To fulfil your booking (contractual necessity) — processing and confirming taxi bookings, airport transfers and private hire journeys
• To communicate with you (contractual necessity) — confirming bookings, providing journey updates, responding to enquiries
• To improve our services (legitimate interest) — analysing website usage to enhance user experience
• To comply with legal obligations (legal obligation) — maintaining records as required by law, including licensing requirements set by BCP Council

5. Data Sharing

We do not sell, rent or trade your personal data to third parties for marketing purposes. We may share your data only in the following limited circumstances:

• Service delivery: where necessary to complete your journey (e.g. sharing pickup details with a driver)
• Legal requirements: if required by law, regulation or court order
• Safety: to protect the rights, property or safety of Aldanca Taxis, our customers or others

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Booking data: retained for up to 12 months after the journey date for service and accounting purposes
• Contact enquiries: retained for up to 6 months after the enquiry is resolved
• Website analytics data: retained in anonymised form for up to 24 months

After these periods, your data is securely deleted or anonymised.

7. Data Security

We take the security of your data seriously and implement appropriate technical and organisational measures, including:

• Content Security Policy (CSP) headers to prevent cross-site scripting attacks
• Form input sanitisation and validation to prevent injection attacks
• CSRF (Cross-Site Request Forgery) protection on all forms
• Rate limiting to prevent abuse and automated attacks
• Anti-bot measures including honeypot fields and timing detection
• Clickjacking protection via X-Frame-Options headers
• HTTPS encryption for all data transmitted to and from our website

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data (“right to be forgotten”)
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — request your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests

To exercise any of these rights, please contact us at david@aldancataxis.com. We will respond within one month of receiving your request.

9. Cookies

Our website does not use tracking cookies or third-party analytics cookies. We use only technically necessary elements to ensure the website functions correctly. No personal data is collected through cookies on this site.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.

11. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Aldanca Taxis
Email: david@aldancataxis.com
Phone: 07969 353484
Available 24/7, 365 days a year